Robert Price Builders Merchants Case Study

Our customer, Robert Price, is the largest independent builders’ merchants in South Wales with 22 branches. They pride themselves on delivering an outstanding service to their customers and high-quality products.

Brief

“We use Pomegranate on a regular basis for all manner of print work including: business cards, letterheads, flyers and brochures, glossy reports, exhibition pop ups, banners, signs and boards. They have also done window stickers, H&S signage and more bespoke design work for us on occasions too.

Our ongoing print supply requirement was to find a printer who could offer a helpful, reliable service, with an understanding of our underlying business needs. We are always looking for good quality production and print material, to mirror our own company ethos and high-quality standards, so in all cases our requirement is good quality print – something Pomegranate have no problem in providing. That said, our own clients are most often thrifty and practical, so reflecting good value is also a crucial part of our print brief. We don’t have endless resources to spend on expensive print runs, so everything we are creating needs to be practical, modest, cost effective and fit for purpose.”

Services used

  • Artwork / design services
  • Cut to shape external signage
  • Site visit and installation
  • Printed materials: Signs / Leaflets etc. (All materials as listed above.)
  • Delivery of goods to our site

Result

“All the work we receive from Pomegranate is beautifully produced with care, delivered in a timely manner and with excellent communication throughout the job process.

Our Annual Report, which is produced by Pomegranate each year is always well received. Many of our clients comment positively on the design, the content layout and the professionalism of the final piece. This document was originally developed in tandem with the team at Pomegranate, who certainly had a hand in its success.

We’ve seen the popularity of this literature increase year on year and its now one of our most popular sales tools.”

Testimonial

“Natasha and the team are always really helpful and provide excellent customer service and support. We’ve been working together for a number of years now. Quite early on in our business relationship, I was most grateful for the after hours help Natasha offered me in completing a complex report brochure on a very tight time scale. We worked on a new template design and developed a library of vectors to suit our marketing brief. The time she and the team put in helped us hit deadline and deliver a fantastic piece of literature which has now become one of our key annual marketing features.

Since then, I’ve known that I can call upon the team and their reliable and efficient service if I need it. It’s great to be able to work with a company who clearly put customer service top of their agenda. With Pomegranate I know I can plan my projects efficiently and with confidence and I can also rely on the team to work with me on tight turnarounds if required”

– Molly Pike, Marketing Manager.